Access your order status and history by signing in to your ACCOUNT. You can also reach us at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN

Go to our FIND STORES page to locate a Clinique store near you. You must bring the products, along with the invoice and a valid ID card. Or you can CONTACT US to arrange a pick up. If you have any queries about our returns policy or eligibility, or to request a return, please call us on 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN   within 15 days of receipt of order.

We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the India. We apologize for any inconvenience.  There are several Clinique  International country web sites that offer online shopping. Please visit our International store locator at International Sites.

Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1800 210 2777 ( 8 am - 10 pm monday - sunday ) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Chat Live or email us at CUSTOMERCARE@CLINIQUE.IN   and we will be happy to help find you a new favorite.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1800 210 2777.

If your provider is AOL:

1.     Open the Email message.
2.     Click "Add to Address" icon.
3.     The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4.     Click "Save".

If your provider is Yahoo:

1.     Open the Email message
2.     Click the "Add to Address Book" link on the far right.
3.     The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

1.     Open the Email message.
2.     Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

1.     Open the Email message.
2.     Click "Save Addresses" on the right.
3.     Select the check box next to the address you want to save. You can also make changes to the contact information.
4.     Click "Save".

Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.

Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and login to your Account to view the status of your orders. . To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Thank you for contacting Clinique customer services. We regret to inform you that we do have have the mechanics to cancel your order but we do have an easy returns and refund policy! Kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy.

Step Three:
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Clinique Online Customer Service at  18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

Internet Explorer 6.0 and higher
Mozilla Firefox 2.0.4 and higher
Safari 2.0.4 and higher

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at  18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance

REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

You can pay for your clinique order via credit/debit card or Cash on Delivery (CoD).

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

 Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Most standard orders are delivered within 1–4 business days from the order's ship date (Excluding Sundays and Public Holidays)

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possible date. In case they are unable to reach your provided address at a suitable time, they will contact you to resolve the issue.For Cash on Delivery (CoD) orders above Rs 20,000, our Customer Service team will get in touch with you to confirm your order before it is placed and prepared for shipping

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

TALK TO US ! OUR ARTISTS ARE AVAILABLE FROM 8:00 AM TO 10:00 PM MONDAY TO SUNDAY​

Thank you for contacting Clinique customer services. We regret to inform you that we do have have the mechanics to cancel your order but we do have an easy returns and refund policy! Kindly do not accept the delivery of the order

Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

1. CHECK

Check the Clinique Returns Policy below to ensure you qualify for a return

Choose whether you’d like to return your product in store or have it picked up. For full or partial returns, you will be refunded to the value of your purchase. For full or partial exchanges, we will assist you with returning the order, and placing a new order or in store purchase.

Go to our FIND STORES page to locate a Clinique store near you. You must bring the products, along with the invoice and a valid ID card.

Or you can CONTACT US to arrange a pick up. If you have any queries about our returns policy or eligibility, or to request a return, please call us on 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN within 15 days of receipt of order.

We are committed to providing our customers with the best possible cosmetic products. If you feel that the products you have received from our online store do not meet this commitment, or you changed your mind, simply return the unused product and we will refund you with the full amount of the purchase price.

In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products which appear to be opened, tried, or used.

We will not accept returns of products if their complete packaging, labels or stickers are missing.

We will accept returns of any products received by you in a damaged or faulty condition and offer you a full refund of the purchase price.

All orders, including faulty or damaged products must be returned within 15 days of receipt of our order.

If any purchase also had a gift(s) or sample(s) with it, return of the product will be accepted only along with the gift(s) or sample(s) received with it.

For payments made via debit or credit card, the payment will be refunded to the same debit or credit card. In case you are returning the product in the store, you must carry the same debit or credit card to the store.

For cash on delivery payments – We will contact you via email to share your bank details. We will then initiate a bank transfer for the refund amount, within 24-48 business hours of us receiving the products back. It will take an additional 2-3 business days for the amount to reflect in your account.

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Thank you for contacting Clinique customer services.We offer free returns for all products on the Clinique site, but not longer than 15 days after they have been received.

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance

CORPORATE AND CONTACT INFORMATION

Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.

Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturize.

Clinique Laboratories, LLC.
Corporate Headquarters
767 Fifth Avenue
New York, N.Y. 10153
1-866-707-2100

Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.

Do you need more information about our company? Visit ELCompanies.com

CONTACT US

Thank you for taking the time to visit our site. We appreciate your inquiries and comments.

If your inquiry cannot be answered by the FAQ's (frequently asked questions), please contact us contact us and we will be happy to assist or call us at 1-800-419-4041.