Where is My Order?
How do I retrun a purchsed item ?
Go to our FIND STORES page to locate a Clinique store near you. You must bring the products, along with the invoice and a valid ID card. Or you can CONTACT US to arrange a pick up. If you have any queries about our returns policy or eligibility, or to request a return, please call us on 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN within 15 days of receipt of order.
Do you ship internationally?
We're sorry, Clinique.com is currently unable to accept orders to be shipped to destinations outside the India. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How can I get an ingredient listing?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1800 210 2777 ( 8 am - 10 pm monday - sunday ) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”
Why is my favorite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Chat Live or email us at CUSTOMERCARE@CLINIQUE.IN and we will be happy to help find you a new favorite.
Does anyone else see the information that I provide to Clinique?
Spam filters and ISPS
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1800 210 2777.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Do you offer bridal or private?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.
Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and login to your Account to view the status of your orders. . To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Thank you for contacting Clinique customer services. We regret to inform you that we do have have the mechanics to cancel your order but we do have an easy returns and refund policy! Kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How to shop online
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.
For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six  of any single item) during checkout prior to clicking on Submit Order.
More information on our Maximum Purchase Policy.
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Clinique Online Customer Service at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.
DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.
Optimal online color settings
This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.
At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Internet Explorer 6.0 and higher
Mozilla Firefox 2.0.4 and higher
Safari 2.0.4 and higher
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN for assistance
REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
How does the delivery process work
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possible date. In case they are unable to reach your provided address at a suitable time, they will contact you to resolve the issue.For Cash on Delivery (CoD) orders above Rs 20,000, our Customer Service team will get in touch with you to confirm your order before it is placed and prepared for shipping
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.
Thank you for contacting Clinique customer services. We regret to inform you that we do have have the mechanics to cancel your order but we do have an easy returns and refund policy! Kindly do not accept the delivery of the order
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How do I Return & Exchange an item?
Check the Clinique Returns Policy below to ensure you qualify for a return
Choose whether you’d like to return your product in store or have it picked up. For full or partial returns, you will be refunded to the value of your purchase. For full or partial exchanges, we will assist you with returning the order, and placing a new order or in store purchase.
3. COME IN
Go to our FIND STORES page to locate a Clinique store near you. You must bring the products, along with the invoice and a valid ID card.
4. CONTACT US
Or you can CONTACT US to arrange a pick up. If you have any queries about our returns policy or eligibility, or to request a return, please call us on 18002102777 or email us at CUSTOMERCARE@CLINIQUE.IN within 15 days of receipt of order.
Clinique Return Policy
We are committed to providing our customers with the best possible cosmetic products. If you feel that the products you have received from our online store do not meet this commitment, or you changed your mind, simply return the unused product and we will refund you with the full amount of the purchase price.
In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products which appear to be opened, tried, or used.
We will not accept returns of products if their complete packaging, labels or stickers are missing.
We will accept returns of any products received by you in a damaged or faulty condition and offer you a full refund of the purchase price.
All orders, including faulty or damaged products must be returned within 15 days of receipt of our order.
If any purchase also had a gift(s) or sample(s) with it, return of the product will be accepted only along with the gift(s) or sample(s) received with it.
Mode of refund
For payments made via debit or credit card, the payment will be refunded to the same debit or credit card. In case you are returning the product in the store, you must carry the same debit or credit card to the store.
For cash on delivery payments – We will contact you via email to share your bank details. We will then initiate a bank transfer for the refund amount, within 24-48 business hours of us receiving the products back. It will take an additional 2-3 business days for the amount to reflect in your account.
My item arrived damaged. What should I do?
Shipping & Handling
Most standard orders are delivered within 1–4 business days from the order's ship date (Excluding Sundays and Public Holidays)
HOW DOES THE DELIVERY PROCESS WORK?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possible date. In case they are unable to reach your provided address at a suitable time, they will contact you to resolve the issue.
• For Cash on Delivery (CoD) orders above Rs 20,000, our Customer Service team will get in touch with you to confirm your order before it is placed and prepared for shipping.
MY ORDER HAS BEEN SHIPPED. NOW HOW CAN I TRACK IT?
• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
CORPORATE AND CONTACT INFORMATION
Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.
Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturize.
Clinique Laboratories, LLC.
767 Fifth Avenue
New York, N.Y. 10153
Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.
Do you need more information about our company? Visit ELCompanies.com
Thank you for taking the time to visit our site. We appreciate your inquiries and comments.
If your inquiry cannot be answered by the FAQ's (frequently asked questions), please contact us contact us and we will be happy to assist or call us at 1-800-419-4041.
For centuries, cosmetic products have brought enjoyment and beauty to millions of people worldwide.
Today, a wide range of make-up, skin care, hair care, and fragrance products are available to help you look and feel good. There are many products to choose from--each with a different purpose, benefit and range of ingredients that make it unique, effective and pleasant to use.
We know that reading cosmetic labels can sometimes be confusing. That's why we've created this Guide to help you understand the various symbols and statements that may appear on your favorite products.
PRODUCT IDENTITY: statement of what the product is.
NET CONTENTS: the amount of product in the package. The "e" following the volume declaration is a guarantee that the product has been filled in accordance with the average system of measures used in the European Union (EU).
PRODUCT INGREDIENTS: lists all ingredients used in the formula in descending order of concentration. This is especially important for those people who are seeking a specific ingredient or want to avoid one. In addition, our ingredient listing now includes the various components of a fragrance ingredient previously not listed and therefore may be longer. This is important information for that small percentage of the population who may be sensitive to certain components of fragrances.
DIRECTIONS FOR USE: informs you of how, when and where to use the product.
NAME/LOCATION OF MANUFACTURER OR DISTRIBUTOR: informs you who made the product and where the manufacturer or distributor is located. The London address and Post Code is underlined to indicate the main contact office in the EU. Product inquiries can be sent to this address.
COUNTRY OF ORIGIN: the country that manufactures or produces the product.
: tells you the recommended number of months within which the product should be used after you have first opened and used it, provided the product has been stored under normal conditions and not exposed to extreme temperatures. For example, (24M) means that you should replace this product within (24 months) after first opening. The "Period After Opening? number will vary based upon the type of cosmetic product.
:denotes that our company contributes to European programs for the proper disposal and recycling of all packing components.
Other symbols and statements you might see on our label:
WARNINGS/CAUTIONS: informs you what to do and not to do with the product.
: tells you to look elsewhere in the packing for additional information, for example in a leaflet, card or tag.
- Facts you should know: -
- Our product safety testing requires a collaboration of experts across several sciences to ensure the excellence and quality of all products brought to market.
- Our products contain ingredients of the highest quality. The levels of concentration of all ingredients in our products are safe for consumer use.
- Our Company is in full compliance with the labeling regulations set forth in the 7th Amendment to the European Union Cosmetics Directive.
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